Privacy Policy

Effective Date: July 15, 2025

At Unique Fine Fabrics, Trax Drapery Hardware, and Maisonel Fabrics ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites or interact with our services.

1. Information We Collect

• Business Contact Information: Company name, contact person, address, phone number, and email.
• Account Details: Username, password (hashed), and user preferences.
• Orders & Transactions: Order history, billing/shipping information, and payment details (we do not store credit card numbers).
• Customer Communications: Emails, contact forms, and messages sent through our online messaging system, including name, email, business name, and inquiry details.
• Website Data: Pages visited, IP address, browser type, and device information via cookies or analytics tools.

2. How We Use Your Information

• To process orders and manage customer accounts
• To provide customer service and respond to inquiries—including through our online chat or messaging tools
• To send service updates, confirmations, and shipping details
• To improve website functionality and user experience
• To send optional marketing communications (you may unsubscribe anytime)
• To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data. We only share your information with:

• Trusted service providers (e.g. shipping carriers, payment processors)
• Government authorities when legally required
• Our affiliated companies: Unique Fine Fabrics, Trax Drapery Hardware, and Maisonel Fabrics—for operational use only

4. Your Rights

• Access or correct your personal information
• Withdraw consent at any time (subject to legal obligations)
• Request deletion of your data when applicable
• Unsubscribe from marketing communications

5. Data Retention

We keep your data only as long as necessary for business or legal purposes.

6. Security

We use appropriate safeguards to protect your information. However, no system is completely secure. We encourage you to use strong passwords and notify us of any suspicious activity.

7. Cookies and Tracking

Our websites use cookies and similar technologies to improve functionality and collect usage data. You can manage cookie settings in your browser.

8. International Transfers

Your data is stored in both Canada and the United States of America. If transferred internationally, we ensure comparable privacy protection is maintained.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns, please contact our Privacy Officer:

Email: support@uniquefinefabrics.com
Phone: 905-851-8866
Mailing Address: 490 Rowntree Dairy Road, Vaughan, ON, L4L 8H2